Today's marketplace is one that many businesses couldn't have predicted and yet we still have customers to take care of. Experts estimate more than 50 percent of customers will discontinue doing business with an organization not because of price or quality, but because of negative experiences in dealing with the human side of the business. In this course, learn how to retain customers by enhancing their experience.
- Drive customer loyalty through an exceptional customer experience
- Explore principles to exceed customer expectations
- Use creative follow-up techniques to foster customer relationships